Alliance Real Estate ~ CBD (opposite Vanuatu Tourism Office) Port Vila, Vanuatu - TEL: +678 26600

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Privacy Policy & Rights

Alliance Real Estate Vanuatu Privacy Policy

INTRODUCTION

Alliance Real Estate (property.vu) operates the following websites across desktop, mobile, tablet and apps (including any subdomains):
    •    realestate.vu;
    •    property.vu;
    •    rent.vu; and
    •    vanuatuestate.com
collectively known as the “Websites” in this Privacy Policy.

realestate.vu is known as “REVU” or “we”, “our” and “us” in this Privacy Policy (unless the context requires).

This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Websites, subscribing to our services or entering into an agreement with us in relation to the Websites, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. If you are a customer and the modification would result in a material change to either party’s rights or obligations and, for that reason, may cause you material detriment, we will give you at least 30 days’ written notice via email before the modification is to take effect and you may terminate your agreement with us during this period if you consider that the modification will cause you material detriment. For non-material changes we make that would not cause material detriment to a customer, we will give customers at least 30 days’ written notice, before the modification is to take effect, but customers may not terminate as a result of this modification during this period.

RESPECTING INFORMATION PRIVACY

We recognise the importance of protecting personal information. We do not collect sensitive information such as political opinions or associations, criminal records or health information.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

realestate.vu may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. For some services and products, realestate.vu may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence, and health care and concession cards.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

HOW WE COLLECT YOUR PERSONAL INFORMATION

realestate.vu may collect personal information about you from a variety of sources including, but not limited to:
  (a)  registering to use the Websites or parts of them through a MyRealestate or MyCommercial account;
  (b)  subscribing to receive Alerts/e-brochures and filling in forms, applications (e.g. the 1Form online rental application), surveys or research, participating in promotions and competitions on the Websites or websites of our service providers;
  (c)  contacting us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
  (d)  posting or contributing material on our Websites;

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use.

More specifically, realestate.vu may use personal information which it has collected to:
  (a)  ensure that content from the Websites is presented in the most effective manner for you and for your computer;
  (b)  provide a better or more relevant service or product to you, for instance by automatically populating forms on the Websites when you make enquiries of selected properties;
  (c)  combine your personal information with information that realestate.vu has collected from its service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of its services and the services of third parties.
  (d)  personalise and customise your services, experience, advertising and content that you view and engage with on the Websites or the websites of realestate.vu service providers and business partners
  (e)  respond to or provide you with service, products, information and assistance that you request from realestate.vu;
  (f)  contact you to conduct surveys, research and feedback about our products, services or the Websites;
  (g)  verify your identity when you register or log into our Websites via your account and remind you of your password and username;
  (h)  allow you to participate in interactive features of our service, when you choose to do so;
  (i)  help carry out our obligations arising from any contracts entered into between you and us;
  (j)  by disclosing the information to debt collection agencies to recover any amounts you owe us; and
  (k)  notify you about changes to our products and services.

If all or part of this information is not provided, we may not be able to provide these services.

USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

We may:
  (a)  use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
  (b)  share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.

If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose personal information to our related bodies corporate, service providers or business partners.

We may also disclose your personal information:
  (a)  to real estate agents or agencies, property developers, builders, retirement community operators and landlords that have listings or advertising on our Websites and which you have requested information from by submitting an enquiry;
  (b)  to our service providers, so that they can provide you with products or services on our behalf or products or services that you have requested directly from them, or to help us to provide you with our products or services.
  (c)  to third parties where you have requested information, services or products from them (eg through using realestate.vu Connect);
  (d)  in conjunction with a sale or similar transfer of a business;
  (e)  if you apply to us for credit, to:
          (i) credit reporting bodies (for the purpose of obtaining credit reporting information about you and other permitted purposes – see our Credit Reporting Policy below for more details); and
          (ii) other credit providers, existing or previous suppliers of goods or services, your bank and certain other businesses for the purposes of assessing your application;
  (f)  relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and
  (g)  where we are otherwise authorised or required by law to do so.

If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.

DISCLOSURE AND STORAGE OF PERSONAL INFORMATION OUTSIDE VANUATU

Personal information submitted by REVU’s customers and visitors to our Websites may be held on servers located in VANUATU or in the data centres of REVU’s outsourced data processors with data centres in Australia, the United States of America, Europe and Asia. We transfer data outside of Vanuatu to our service providers in order to obtain secure storage, back-up and data retrieval services and to provide services. REVU has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of Vanuatu for the purposes described above.
Where we have obtained your consent to do so, we may also share your personal information with our service providers and other third parties located outside Vanuatu so that they can provide you with any products or services requested by you, including contacting you in relation to the products or services. As these entities are located outside of Vanuatu, they are not required to comply with the Privacy Act and you will not be able to seek any redress under the Privacy Act in connection with the use of your information.

SECURITY

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

CORRECTION AND ACCESS

We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

COMPLAINTS RESOLUTION

REVU is committed to providing its customers with a fair and responsible system for the handling of complaints.
If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of REVU, please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we may resolve your concerns.
Our Privacy Officer will consider your query and endeavour to respond to you promptly.
For more information about privacy issues in Vanuatu and protecting your privacy, visit a reputable legal office in Vanuatu.

OPTING OUT OF PERSONALISED ADS

We aim to give you a highly relevant experience on our sites and apps.  This involves us collecting and using information about the content you engage with, such as images, articles, calculators and ads, along with any information you provide to us via your realestate.vu account (if you have one).  We then show you ads that we believe will be engaging.  You can opt out of us personalising your advertising experience by going to the opt out page.

COOKIES AND WEB BEACONS

We use cookies, web beacons and measurement software and tools on the Websites and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to the Websites.
We may combine our cookies, information collected through the cookies and web beacons on the Websites with other information (including information collected by third parties using their own cookies and web beacons and providing our cookies and information to third parties) and use analytics services – to provide better or more relevant services and advertising to you on the Websites and third party websites. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

COOKIE CHOICES

If you do not want information collected through the use of cookies, web beacons or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on the Websites, or products and services not to work properly.

APPLICATIONS, WIDGETS OR LINKS TO OTHER WEBSITES

We provide links to websites outside of the Websites, as well as to third party websites. We also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google+. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to the
Websites, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy. 

Last update 13 May 2018